Terms and Conditions

These Terms and Conditions govern the use of, and sales made through, the Castelbel website. By placing an order on the website, the user declares that he/she:

• Has read and agrees to the Terms and Conditions presented herein;
  
• Is aged 18 (eighteen) years or over;
  
• Meets the legal requirements to enter into a binding contract and will use his/her own payment methods;
  
• Will not make fraudulent use of the website or use it in a manner contrary to the law or public order;
  
• Accepts that the resolution of any consumer dispute shall be governed by Portuguese law, without prejudice to any mandatory provision to the contrary arising from an EU Directive or international treaty;
  
• Acknowledges that the goods purchased are not intended for trade or resale.

Click here to view our Code of Conduct.

Click here to learn about our Quality Policy.

Click here to view our Code of Conduct.

Castelbel is the owner of the Castelbel website and its respective content, including all documentation, published images, text, design elements, music, software, as well as all codes and formatting scripts.

All content included on the Castelbel website is protected by the applicable copyright laws.

Except with the prior consent of Castelbel, the reproduction, modification, transmission, republication and/or redistribution to third parties for commercial purposes is strictly prohibited.

The use of the content of the Castelbel website or of its brand for any purpose other than those expressly permitted above is not allowed.

Castelbel publishes all information on its online store, www.castelbel.com, in order to provide the best possible service to its users and updates such information on a regular basis.

However, Castelbel declines any liability for any technical inaccuracies or typographical errors that may occasionally occur.

Castelbel reserves the right to make any corrections and amendments to its website without prior notice.

Castelbel warrants that all information published on its website complies with the legislation in force in mainland Portugal and in the Autonomous Regions of the Azores and Madeira. However, Castelbel cannot guarantee that such content complies with the legislation in force in the user’s jurisdiction.

The Castelbel website complies with international internet standards and, provided it is used correctly by the user, is protected against the existence of viruses.

Castelbel reserves the right to amend the Terms and Conditions contained in this legal information without prior notice.

Castelbel does not guarantee that all content presented on its website may be lawfully used in other countries. Access to such content from locations where it is illegal is expressly prohibited.

All products displayed on the Castelbel website are described as accurately and comprehensively as possible.

Users should pay particular attention to the description of the items. Should they require any clarification or further information, they must contact Castelbel at the following email address: shoponline@castelbel.com.

Please note that the type of computer used, colour settings, internet browser or other technical factors may cause variations in the colours displayed in the photographs on the Castelbel website, and these may therefore differ from the actual colours of the products. In the event of such differences, these variations shall not affect the function or value of the product in question, as the images included on the website are for illustrative purposes only.

Any personal information provided by the user to the Castelbel website shall be processed with the utmost responsibility and shall be used solely for the purpose of providing the best possible service to its users, and for no other purpose.

Castelbel assures its users that it does not share any personal data with third parties without the users’ prior consent.

For further information, users are advised to consult our Privacy Policy available here.

Castelbel will make every effort to ensure the availability of its products.

If a product is not available in stock, its value will be automatically deducted from the user’s order. The user may place a new order for that product once it becomes available again.

Whenever possible, Castelbel will endeavour to inform the user prior to dispatch so that, if preferred, the product may be replaced with an alternative item in the order.

CastelbeCastelbel displays all prices on its website in EUR (€).

• For countries within the Eurozone: The price shown for each product does not include any shipping or delivery costs, but it does include the VAT applicable in Portugal.
  
• For countries outside the European Union: The price shown for each product does not include any shipping or delivery costs.
  

Castelbel is only able to set prices in stores directly managed by the brand, and therefore price differences may exist between those listed on the online store and those charged by authorised resellers.

Castelbel reserves the right to make changes to the prices of products available for sale on its website.

However, during the process of placing an order and its subsequent confirmation, the prices of the products will remain unchanged throughout the entire process.

In compliance with Article 18 of Law 144/2015, consumers are informed that for alternative dispute resolution they should first contact Castelbel at shoponline@castelbel.com, or the following competent Alternative Consumer Dispute Resolution (ADR) entity:

Centro de Informação de Consumo e Arbitragem do Porto

Tribunal Arbitral de Consumo

Rua Damião de Góis, no. 31 – Loja 6

4050-225 Porto, Portugal

Tel.: +351 225 508 349 / +351 225 029 791

Fax: +351 225 026 109

Email: cicap@cicap.pt

Website: www.cicap.pt

For further information, please consult the Consumer Portal here.

The European Commission has created the Online Dispute Resolution (ODR) platform for the alternative resolution of disputes between consumers and traders relating to online sales or service contracts, i.e., contracts in which the trader, or its intermediary, offers goods or services on a website or through other electronic means, which the consumer orders on the same website or through other electronic means.

For further information, please consult the European Online Dispute Resolution Platform at: https://ec.europa.eu/info/policies/consumers_pt

Online Complaints Book

https://www.livroreclamacoes.pt/inicio

Sales of items offered at a discount, on promotion, or at a reduced price are considered final.

Castelbel does not offer exchanges for items purchased under a discount, promotion, or price reduction; the standard conditions for exchanges do not apply to these items.

However, the general conditions for contract cancellation and the return of defective items remain applicable.

Learn more.