Order Support
NOTE: All products on sale are final sale and are not eligible for returns or exchanges. Promotional codes cannot be combined. Only one promotional code is allowed per order. The welcome gift code is single-use only and applicable only on the first order that meets the respective criteria. Complimentary or free items included in certain promotions cannot be combined with other promotions.
Limited to one per order. There is always a promotional code for free shipping, and it is only available is only available to customers who are subscribers or registered clients. We reserve the right to terminate or amend this deal at any time.
The customization of soaps can take 2-4 working days. On busy shopping days, such as Black Friday and Christmas, the production and delivery time can be longer than normal. There is no possibility of return or exchange on personalized products.
Customize your soap HERE.
In the following public holidays, our offices will be closed. Kindly see the list below. Orders will be processed on the next working day. This includes any order with fast shipping.
January 01 – New Year’s Day
Moving date – Good Friday
April 25th – Portuguese Freedom Day
May 01 – Labour Day
June 10th – Portugal Day
June 24th – St. John’s Holiday
July 10th – Maia County Holiday
Corpus Christii – Date May Vary
August 15th – Assumption of Our Lady
October 05 – Proclamation of the Republic
November 01 – All Saints’ Day
December 01 – Restoration of Independence
December 08 – Immaculate Conception Day
November 24 – Christmas Eve
December 25th – Christmas Day
Every year we join the Black Friday movement, always with pre-sales, events and exclusive deals or other offers for our newsletter subscribers and registered customers.
If you haven’t subscribed to our newsletter yet, and want the early scoop on our Black Friday deals, subscribe HERE
We hope you are 100% satisfied with your purchase. If, for any reason, you are not, please consult our Returns Policy HERE.