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Order Support

Every month we have a slew of hand-picked free gifts for every order. We have several free gifts, with levels ranging from 40€ to 100€ and over.

And what gifts do we have for you? Well, we don’t want to spoil the surprise, but just know that they are very fragrant!

We hope you enjoy them.

New subscribers will receive a promotional code via email to use on their first order over €25 to get their welcome gift. Each new subscriber is entitled to only one welcome gift. No welcome gifts will be sent to customers who use one or more alternative e-mails to make their purchases.

The discount or gift cannot be combined with other deals, products on sale or discounts on the online store. Welcome gifts, free gifts and deals are not transferable and cannot be exchanged for cash or store credit for previous or subsequent purchases. We offer no returns or exchanges on gifts.

Welcome gifts will not be sent on purchases in which the corresponding promotional codes have not been entered.

If you have not received your promotional code after subscribing, please reach out via e-mail to shoponline@castelbel.com prior to completing your order. We reserve the right to terminate or amend these deals at any time.

NOTE: All products on sale are final sale and are not eligible for returns or exchanges. Promotional codes cannot be combined. Only one promotional code is allowed per order. The welcome gift code is single-use only and applicable only on the first order that meets the respective criteria. Complimentary or free items included in certain promotions cannot be combined with other promotions.

Limited to one per order. There is always a promotional code for free shipping, and it is only available is only available to customers who are subscribers or registered clients. We reserve the right to terminate or amend this deal at any time.

The customization of soaps can take 2-4 working days. On busy shopping days, such as Black Friday and Christmas, the production and delivery time can be longer than normal. There is no possibility of return or exchange on personalized products.

Customize your soap HERE.

In the following public holidays, our offices will be closed. Kindly see the list below. Orders will be processed on the next working day. This includes any order with fast shipping.

January 01 – New Year’s Day

Moving date – Good Friday

April 25th – Portuguese Freedom Day

May 01 – Labour Day

June 10th – Portugal Day

June 24th – St. John’s Holiday

July 10th – Maia County Holiday

Corpus Christii – Date May Vary

August 15th – Assumption of Our Lady

October 05 – Proclamation of the Republic

November 01 – All Saints’ Day

December 01 – Restoration of Independence

December 08 – Immaculate Conception Day

November 24 – Christmas Eve

December 25th – Christmas Day

Every year we join the Black Friday movement, always with advance dates, pre-sales, events and exclusive deals and offers for our newsletter subscribers and registered customers.

If you haven’t subscribed to our newsletter yet, and want the early scoop on our Black Friday deals, subscribe to itand receive a welcome gift on a purchase of €25 or more. HERE

We hope you are 100% satisfied with your purchase. If, for any reason, you are not, please consult our Returns Policy HERE.

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Receive all the latest news, exclusive promotions, access to pre-sales and get a free 100ml White Jasmine Room Spray with your first purchase of €25 or more.
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