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Terms and Conditions

Castelbel – Articles of Beauty, S.A., NIPC EN
 with headquarters at Rua Conselheiro Araújo de Barros, nº 209, 4475-178 Castêlo da Maia, may need to collect and process personal data from users of the Castelbel website (www.castelbel.com), which it does, under the terms of this Privacy and Data Protection Policy.

These terms and conditions govern the use and sales on the Castelbel website. By placing an order on the website, you declare that:

  • You have read and agree to the terms and conditions presented;
  • You are 18 (eighteen) years of age or older;
  • It meets the legal requirements for contracting and that it will use its own means of payment;
  • You will not make fraudulent use of the website, contrary to law or good morals;
  • You accept that the resolution of any dispute with the consumer will be made under Portuguese law, without prejudice to any provision to the contrary set forth in a Community Directive or international treaty.
  • That the goods purchased are not intended for trade or resale.

Castelbel is the owner of the Castelbel website and its contents, including all documentation, published images, characters, design used, music, software as well as all code and format scripts.

All content included on the Castelbel website is protected by inherent copyrights.

Reproduction, modification, transmission, republication and/or redistribution to third parties for commercial purposes is strictly prohibited, unless prior consent is obtained from Castelbel.

You may not use the contents of the Castelbel website or its brand for any purpose other than those mentioned above.

Castelbel publishes all information on its website www.castelbel.com in order to provide the best service to its users and updates this information permanently.

However, it disclaims any liability for any technical inaccuracy(s) or typographical error(s) that may occasionally arise.

Castelbel reserves the right to make any corrections and changes to its website without prior notice.

Castelbel guarantees that all information published on its website is in accordance with the legislation in force in Continental Portugal and the Autonomous Regions of Azores and Madeira. Castelbel cannot, however, ensure that the same content complies with the legislation in force in the user’s jurisdiction.

The Castelbel website is in accordance with international internet standards and, if used correctly by the user, is protected against viruses.

Castelbel reserves the right to make modifications to the terms and conditions contained in this legal information without prior notice.

Castelbel does not guarantee the possibility of use, in other countries, of all the contents that are presented in its website, so it is expressly forbidden to access such contents from places where they are illegal.

All items displayed on the Castelbel website will be described as accurately and comprehensively as possible.

Users should pay special attention to the description of the items. In case of any doubt or clarification, please contact Castelbel, through the email address shoponline@castelbel.com.

Note that the type of computer used, color settings, internet browser, or others, may cause changes in the colors shown in the photos on the Castelbel website, and therefore may differ from the actual colors. In case there are differences, these variations in no way affect the function or value of the product in question, since the images included on the website are merely illustrative.

The personal information that you provide to the Castelbel website will be treated with the utmost responsibility and will be used only for the purpose of providing the best service to its users, for which no other purpose will be given.

Castelbel assures its users that it does not share any personal information with third parties without prior consent from its users.

For more information, please refer to our privacy policy on this website.

Castelbel will do everything possible to ensure the availability of its products.

If Castelbel does not have a product available in its stock, its value will automatically be deducted from your order, and you will be able to request that product again in a new order when it becomes available.

Even so, whenever possible, Castelbel will try to warn you before shipment so that, if you prefer, you can exchange the product in your order.

Castelbel displays all prices in EUR on its website.

For countries within the Euro zone: the price shown for each product does not include eventual shipping and transport costs, but does include the VAT rate in force in Portugal.

For non-EU countries: the price shown for each product does not include possible transport and shipping costs.

Castelbel reserves the right to make price changes to products that are on sale on its website.

However, during the process of placing an order and its confirmation, product prices will remain unchanged throughout the process.

In compliance with Article 18 of Law 144/2015, it is informed that the consumer for alternative dispute resolution should contact Castelbel by email shoponline@castelbel.com or the following competent entity of Alternative Resolution of Consumer Disputes (ADR):

Consumer Information and Arbitration Center of Porto
Consumer Arbitration Court
Rua Damião de Góis, n.º 31 – Store 6
4050-225 Porto
Tel. +351 225 508 349 / +351 225 029 791
Fax. +351 225 026 109
Email: cicap@cicap.pt

For more information consult the Consumer Portal at https://cec.consumidor.pt/

The European Commission has set up the ODR platform for alternative dispute resolution between consumers and traders relating to online sales or service contracts, i.e. those where the trader or his intermediary offers, on a website or by other electronic means, goods or services which the consumer orders on the same website or by other electronic means.

For more information consult the European Online Dispute Resolution Platform: https://ec.europa.eu/info/policies/consumers_pt

Online Complaints Book


Sales of items on sale, on promotion or on price reduction are taken as final.

Castelbel does not exchange items that have been purchased on sale, on promotion or on reduction of price, the conditions mentioned for exchanges do not apply to these. However, the general conditions of contract termination and return of defective items apply.

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