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About the Store

The Castelbel Online-Shop is available in Portugal, the other Eurozone countries (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands/Netherlands, Slovakia, Slovenia, Spain, United Kingdom, Switzerland, Norway, USA and Canada)

The purchase of products in the Castelbel online store is limited to the countries of the Eurozone, the United Kingdom, Switzerland, Norway, the United States of America, and Canada.

In the remaining countries, our products must be purchased in physical stores. If you wish to purchase our products outside the delivery areas of the online store, please contact us for reference points of sale.

This is not a mistake.

The Castelbel online store only offers part of our collections. The remaining collections are an offline exclusive, and must be purchased in physical specialty stores. If you want to purchase a product that is not available in our online store, please contact us for reference outlets.

The Castelbel online store currently offers part of our collections, with more products and collections planned to be introduced progressively. The collections not available here are an offline exclusive, and must be purchased in physical specialty stores. If you want to purchase a product that is not available in our online store, please contact us for reference outlets.

We are working to make more products available in our online store. However, we are unable to give indicative dates, so the remaining products should be purchased in our physical retail network.

If you wish to purchase a product that is not available in our online store, please send us an e-mail to shoponline@castelbel.com for reference outlets.

We will do everything possible to ensure the availability of your products. If we do not have a product available in stock, this amount will automatically be deducted from your order and you will be able to request that product again in a new order when it becomes available.

Still, whenever possible, we will send you a message before shipping so that, if you prefer, you can exchange the product in your order.

If you have received a promotional code/voucher, you must enter it at check-out.

Promotional codes have a validity period and can only be used during that period, and only once. You can only use one promo code at a time.

You cannot use promotional codes during special offers, campaigns or promotions.

We offer the following payment methods:

Nationally (Portugal and Islands):
– Visa and Mastercard;



– Paypal.

Internationally (Eurozone and non-EU countries):
– Visa and Mastercard;
– Paypal.

The amount is debited through the platform used for this purpose (Easypay or Paypal), at the time of finalizing your order.

After the debit, you will receive an e-mail confirming that your payment has been correctly received and a summary of the purchase made, which is being prepared for shipping.

Castelbel guarantees that all transactions are encrypted and 100% secure.

All prices of the articles in the online store are shown in EUR EUR.

The price shown for each product does not include eventual shipping and transport costs, but includes the VAT rate in force in Portugal.

Castelbel products are present in several multi-brand specialty stores, and Castelbel has no autonomy to set retail prices.

Orders placed through the Castelbel online store are shipped via a courier company. In-store pickup is not possible.

All products purchased from the Castelbel online store will have to be returned the same way. No returns or exchanges will be accepted in physical stores for products purchased in the Castelbel online store.
For procedures regarding returns and exchanges, please refer to our TERMS AND CONDITIONS or Exchanges and Returns

Please review the type of usage issues at hand and confirm if any of the questions here answer your request or question.

For technical difficulties or problems, please contact us at the e-mail address: shoponline@castelbel.com.

For other questions regarding the Castelbel online store, please send an email to shoponline@castelbel.com. You can also contact us by message via WhatsApp at +351 913 964 852 .

For other types of questions that are related to points of sale in the physical retail network, please write to us at geral@castelbel.com.

The Castelbel online store is intended exclusively for individuals (end consumers).

Castelbel distributors and dealers should continue to place their orders as before. For more information, send us an e-mail to geral@castelbel.com or contact your commercial manager.

You must send us an e-mail to geral@castelbel.com, indicating your contact details and information about your company. We will contact you later.

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